Delivery Information
If you require your order quickly, please message us before placing your order to check stock availability. We also have an IN STOCK section featuring many of our products that are available for fast dispatch.
Delivery Times
- Bikinis & Swimwear: Approximately 2 weeks for delivery.
- Pre-Order Items: Most of our products are made available on a pre-order basis and are not held in stock. Delivery typically takes 2–3 weeks, depending on stock arrival.
Please note that while we always aim to dispatch orders as quickly as possible, occasional delays can occur due to circumstances beyond our control. These are uncommon, but we appreciate your patience should they arise.
International Orders: Please allow approximately 3 weeks for delivery.
Once your order has been dispatched, you will receive a shipping confirmation email. Delivery usually takes 1–2 working days from the date this email is sent.
Please note that orders may occasionally be shipped in separate parcels. If you order an IN STOCK item together with a pre-order item, they will be dispatched together once the pre-order item is ready.
Returns & Exchanges
Swimwear
For hygiene reasons, we are unable to accept returns, refunds, or exchanges on swimwear. Please ensure you are happy with your purchase before ordering.
Exchanges
We offer exchanges on all eligible items (excluding swimwear and phone cases) within 14 days of receiving your order.
- Customers are responsible for the cost of returning items for exchange.
- Each order is eligible for one exchange only.
Refunds
We do not offer refunds unless an item is faulty and we have been notified within 14 days of delivery.
For manufacturing defects or faults reported within 30 days of delivery, we will offer either:
- A replacement item, or
- A full refund.
Please note that IN STOCK items are exchange only and are not eligible for refunds unless faulty.
Phone Cases
Phone cases are non-returnable and non-exchangeable.
Returning Items
To qualify for an exchange or faulty item claim:
- Items must be returned within 14 days of delivery.
- Items must be in their original condition, unworn, unused, and in their original packaging.
- We cannot accept items that have been marked, stained, damaged, or returned without their original packaging. Any items returned without packaging will be sent back to the customer.
- Please include your order number and full name inside your return parcel to help us process your return promptly.
If you are returning a faulty item, we will cover the return postage costs.
Need Help?
We pride ourselves on providing excellent customer service and dispatching orders as quickly as possible.
If you have any questions about your order, require tracking information, or need any assistance, please send us a DM or email, and we'll be happy to help. Contact Deluxecollection@gmail.com.